TeleCloud

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When you need a structured cabling technician, it is almost always because something already happened: a node that will not come up, a new area that has to be cabled, a layout change or an audit asking for certification. That is what our technical team is for, on site and under SLA.

Our technicians are in-house staff, not subcontractors, and they work with the backup of Cisco, Fortinet and Huawei certified engineers. The person who arrives at your plant knows the TIA/EIA standard and brings Fluke equipment to certify whatever they touch.

If the job reveals a deeper problem in the network, the same team escalates it to engineering. You will not be left with a patch.

Service scope

What our structured cabling technician solves

Adds, moves and changes

New nodes for an area that is growing, relocation after a layout change, removal of dead cable. With labeling and an updated drawing.

Intermittent fault diagnosis

A port that drops now and then is almost never the switch. We test the physical link with Fluke and find the node or segment that is failing.

Certification and documentation

Certification of existing points for audits, or to sign off on an installation done by a third party. Report per point.

Engineering backup

If the problem is in the design and not in a cable, the technician escalates it. Certified engineers review the whole network.

In-house staff

Why we do not subcontract our technicians

An outside technician fixes today’s node and leaves. Ours knows your plant, your documentation and your incident history, because they are the same person coming back next time.

That is what makes it possible to commit to contractual response times: 4 hours, 8 hours or next business day, depending on how critical your operation is.

4 h
Strictest SLA
by contract, depending on criticality
Fluke
Certification
on every visit
In-house
Technical staff
no subcontractors

Delivered projects

Plants where our technical team already works

SGS

Structured cabling and power, Hikvision CCTV.

Kautex

80 kva UPS and maintenance, CCTV for CTPAT, Panduit cabling.

Hitachi-Astemo

Pannet CAT6 cabling, Cisco switches, UPS and CCTV on production lines.

Gobierno de Querétaro

Telephony, structured cabling and a 120-extension IPO.

Every one of these projects stayed under support after installation. That is where the technician makes the difference.

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